Data Recovery Issue:
Checked in 2 hard drives that had mechanical issues. One hard drive was powered on for a couple minutes with it clicking.
The other drive, the customer didn’t know it was clicking.
We will diagnose the damage to the drives and see if we can recover the customers data.
1st Drive: We opened the drive cover in our Clean Room and although the top visible platter was clean, there was heavy contamination on head 0.
2nd Drive: This drive has contamination on the top platter and also light contamination on the sliders. Looks like this drive has been tortured a bit
Data Recovery Update:
1st Drive: We need to source a donor drive.
2nd Drive: Waiting for customer to approve clean room to proceed.
Clean Room Data Recovery Cost:
If we are able to recover the data, our fee is flat rate $950.00 per drive.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!