Data Recovery Issue:
Here is an example of a case where the customer powered on the drive multiple times after the drive fell. The drive cover was also opened (not in a clean room).
We opened your drive cover in our Clean Room and there is a heavy scratch on the outer lip of the top platter. We removed the read/write heads from the drive and inspected it under the microscope and all of the sliders have contamination on them. This is a very bad sign that most probably all of the other surfaces are also damaged.
Data Recovery Update:
Waiting for the customer’s approval to proceed.
Clean Room Data Recovery Cost:
The case is still under diagnosis.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!