1731 S Brand Blvd. Glendale, CA 91204

Data Recovery – WD My Passport – Single Click

Data Recovery Issue:

Checked in a Western Digital My Passport 4TB drive that is making a single clicking sound every 1 -2 minutes.

Initial Diagnosis:

After we did a full diagnosis, we concluded that the issue with the drive is either media damage (platters where data is stored) OR bad read/write heads.

Data Recovery Update:

We did the head swap and the donor is a perfect match, but we have some MAJOR problems to deal with. The issue with the drive is media damage on Platter 0 (very bottom platter). This is where crucial firmware information about the drive is stored.

Clean Room Data Recovery Cost:

If we are able to recover the data, our fee is flat rate $950.00.


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

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