Data Recovery Issue:
Customer came in with a Failed RAID System. Customer is sure his RAID is setup as a RAID 1 (Mirrored), but after one of the drives failed, he wasn’t able to access any of his data. He attempted to connect each of the drives separately to an external docking station but wasn’t able to get any data. He also attempted to use data recovery software to gain access, but was unsuccessful.
We were able to power on both drives and start the Data Recovery process. One of the drives was failing SMART and bad a lot of bad sectors. Our disk imager was able to read 99.99% of the bad sectors. Next step will be to attempt to repair the broken RAID.
Data Recovery Update:
Turns out the drives were setup as a JBOD and not a RAID 1. We were able to rebuild the JBOD and gain full access to the drive. We recovered 95% of the data from the failed system. The data recovery process took less than 48 hours.
Data Recovery Cost:
The Data Recovery ended up costing the customer only $600.00. A fraction of the cost quoted to the customer by other companies.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!