1731 S Brand Blvd. Glendale, CA 91204

My Book Western Digital Data Recovery

Issue with Hard Drive:

Customer came in with a 3TB My Book Western Digital external hard drive. The drive was working fine until one day he connected it to his MacBook and got a message: “The disk you inserted was not readable by this computer.” He attempted to repair the disk permissions to see if that would fix the issue, but it didn’t.

He took the drive to 2 other computer repair shops, but they were unable to recover the data. We will remove the hard drive from the enclosure and run a diagnostic on the drive.

Initial Diagnosis:

After connecting the drive to our disk imagers, it was clear that the drives issue was a very large number of bad sectors on two of the heads. Overall, we are hopeful that we will be able to recover all if not most of the data.

We will start the data recovery process and update this post with the progress we were able to make.

Repair Update:

After close to 2 days of recovery, we were able to recover 100% of the data from the damaged drive. Nonetheless, we moved over the recovered data to a 4TB External Drive the customer had provided.

Luckily, the bad drive was still covered under warranty. We helped the customer start the replacement process with Western Digital to get him a new drive.

My Book Western Digital Data Recovery


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.
This place is great, i’ve been going here for three years Vahan, recovered my data from my hard drive , then he upgraded my Laptop MacBook Pro ( Two HD’s installed and upgraded ram), and today they repaired my MacBook it was running slow they switched out the data cable. Very Honest and Have great service. They’re better than the Mac Genius Bar . Affordable and they repair on time. 
Matteo O.

Let’s me start out by saying “The Best Data Recovery shop Anyone can ask for “! The word around town is true! I was referred by a friend. I had an issue with my drives freezing up and crashing which resulted in losing my data. I took it to A few places and they weren’t able to fix the problem. Just to break down i brought in my MacBook Pro on Monday and went over the issues with Vahan. He took his time explaining the possibilities and options. Mind you their teams customer service is A1! The next day I got a call that all my data has been restored. I was in total shock their speedy turn around was amazing! I rushed down to the shop to pick up my MacBook which then I purchased an additional MacBook since their prices were amazing and Vahan totally hooked it up. Guys look no where this is the place to go if you need any data recovery or even Macs!!!

Steve T.

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