Data Recovery Issue:
While the customer was doing her taxes, she got upset and slammed her palm on the laptop causing the computer to crash. She was able to remove the hard drive and attempted to used an external hard drive enclosure to retrieve the data, but the drive was making clicking sounds.
We were able to power on the drive and start the Data Recovery process. This specific model drive has 2 read/write heads. One of the heads was severely damaged. We will disable the bad head and recover the data from the good hear first, then go back and get the rest of the data.
Data Recovery Results:
After about 16 hours, we were able to recover 98.3% of the data from the drive. One of the platters had some light media damage, causing the data in those areas to be unrecoverable. Customer was thrilled to get most of her data back within 24 hours.
Total Cost of Recovery:
The Data Recovery ended up costing the customer only $300.00, a fraction of the cost quoted by other companies.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!