1731 S Brand Blvd. Glendale, CA 91204

Seagate (ST4000DM004) Dropped Drive

Data Recovery Issue:

Checked in a case yesterday where the drive was dropped and was making clicking sounds. The customer had taken the drive to another Data Recovery Company that diagnosed the drive to have scratches on the platters.
The customer brought the case to us for a second opinion. Here is what we saw when we opened the drive-in our cleanroom.

Initial Diagnosis:

Unfortunately, we could tell immediately that the sliders/heads that read from all of the surfaces were completely mangled. We removed the heads from the drive and inspected each of the sliders under the microscope and they are all covered with contamination. Unfortunately, all of the surfaces are going to be in the same exact condition.

We would definitively say that this case is going to be unrecoverable.


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

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