The customer was experiencing beeping sounds coming from their hard drive and couldn’t access their data. After bringing the drive in, we immediately noticed that the label was completely off of the drive. A previous tech was working on the drive and was unsuccessful.
We opened the drive in our clean room and discovered that the read/write heads were very bent and may have made microscopic scratches on the platter, the torque of the screw that holds the platter in place was completely off, there are tiny contaminants inside the drive and don’t forget, theres no label. The customer ended up emailing us a picture of a label that might be the right label.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!