Data Recovery Issue:
The customer checked in a drive that was making clicking sounds. When we checked in the drive, we noticed that the enclosure was opened. The customer later on today us that he had taken the drive to another Data Recovery company.
The drive powers on, spins up, but isn’t able to calibrate properly, and spins back down. This is always due to either damage to the platters where the data is stored OR damage to the read/write heads that read from the platters.
If the issue is the heads, the data will be recoverable. IF the issue is the platters, of course, the recovery will be much more challenging.
Data Recovery Update:
This case requires a Tier 3 level recovery and is in cue.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!