1731 S Brand Blvd. Glendale, CA 91204

WD My Passport – Not Mounting – Data Recovery

Data Recovery Issue:

Customer checked in 2 Western Digital My Passports for data recovery. Both drives are not mounting. One drive you can hear spin and there is a light but the drive doesn’t mount. The other drive doesn’t spin and there is no light on the drive.
This should be fun. We specialize in Western Digital Data Recovery.

Data Recovery Update:

Both cases are logical issues. We are recovering the data on a sector level for both drives. We will know how much data we where able to recover after the full scan of both drives.

Data Recovery Cost:

If we are able to recover the data off both drives, our fee is flat rate $400.00 per drive.


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

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