1731 S Brand Blvd. Glendale, CA 91204

Western Digital 4TB Drive – Contamination

Data Recovery Issue:

The issue with the drive is that it is making whirring sounds when powered on and then the sound stops. The drive is still spinning when the sound stops.

Initial Diagnosis:

We started diagnosing the drive and had to turn off the drive right away as it was making beeping sounds. This is a very common issue with these model drives. The problem is called “Stiction.”

Data Recovery Update:

We opened the drive cover in our Clean Room and of course, the issue was stiction. The read/write heads were stuck on the platters, right under the parking ramps. Honestly, it’s going to be a VERY tough recovery mainly due to the contamination. The contamination is basically a layer of the platters that’s been taken off. That layer is where the data is stored.



Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

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