1731 S Brand Blvd. Glendale, CA 91204

Western Digital 8TB Drive – Contamination

Data Recovery Issue:

The customer’s drive was dropped and was making beeping sounds. The customer took the drive to another Data Recovery Company that opened the drive and quoted the customer a high amount. The customer brought the drive to us for a second opinion.

Initial Diagnosis:

We opened the drive in our clean room and saw a lot of contamination. I wanted you all to see the difference between natural light and green light, the same drive.

The top visible platter is scratched in multiple areas (could have been that the issue with this drive initially was stiction (beeping), then when the heads were removed as the motors were stuck, it scratched the platters horribly).

Data Recovery Update:

Unfortunately, we would typically pass on cases like this. I couldn’t say definitively that it’s unrecoverable, but the chances are very slim.

The only times we would agree to take on these types of cases is IF the customer is willing to pay for the donor parts that will be used for the recovery. Luckily for your case, we have a near IDENTICAL part in stock.

Clean Room Data Recovery Cost:

This case is still under the diagnosis process.


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

Leave a reply

You must be logged in to post a comment.