1731 S Brand Blvd. Glendale, CA 91204

Western Digital Bad Heads

Western Digital 2TB My Passport had taken a heavy drop. The heads were extremely mangled, but after inspecting them under a microscope, we realized there may be a chance to still recover the data from the platters. In these cases, typically the heads will cause major scratches on the platter as they hover over them to read the data.

Luckily, in this case, the heads were so damaged they weren’t able to make it back onto the platters (to cause more damage) and were hitting the side of the platters.

We were able to recover 65% of the data from the drive.

Data Recovery Engineers

Contact us anytime to speak with our data recovery engineers to help you save your data. Our team dedicates their time and energy in making sure we retrieve as much data as possible for each customer. We have an overall 97% success rate especially with Western Digital hard drives.

Western Digital Bad Heads


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

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