Western Digital Data Recovery (WD40NMZW-11GX6S1) Service:
Customer came in with a Western Digital (WD40NMZW-11GX6S1) drive. He was having issues with not being able to transfer his files on the drive and the drive would at times click when moving over specific files and folders. Customer decided to open the drive cover and see whats going on inside (this is always a bad idea, please do not do this). While putting the screws back on, customer stripped the threads on the drive and created some shrapnel inside the drive.
The drive no longer stays powered on and turns off after a few minutes. We will diagnose the issue to see what the problem is and how we can recover the data.