1731 S Brand Blvd. Glendale, CA 91204

Western Digital My Passport 4TB – Broken USB Port

Data Recovery Issue:

Customer checked in a Western Digital My Passport 4TB that fell and the USB connector got damaged. The connector was moving around in the casing. When this happens the first thing you should do is call a Data Recovery Specialist. Never risk fixing a drive if your data is important.

Data Recovery Update:

The fall caused the drive to have a mechanical issue called Stiction. The drive powers on to a beeping sound. The engineers will open the drive in our clean room for further diagnosis.

Clean Room Data Recovery Cost:

Our fee for “Stiction” is flat rate $650.00 if we are able to recover the data.


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

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