Data Recovery Issue:
Just checked in a Western Digital Ultra 2TB drive that was dropped from the customers desk. After the drop, the drive stopped mounting and stopped spinning.
We opened your drive cover and the issue with your drive is stiction. When the drive is powered off, the read/write heads have to be parked on parking ramps. In this case, the read/write heads have crashed on top of the platters.
Data Recovery Update:
We were able to recover 99.8% of the customers data.
Clean Room Data Recovery Cost:
Our fee for Clean Room Recoveries for Stiction is flat rate $650.00.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!