Our data recovery process is built around security, transparency, and peace of mind. From start to finish, we keep you informed with clear updates at every stage. With a commitment to honest service and no hidden fees, we follow through on every promise — ensuring a smooth and stress-free experience.
Our team will evaluate your device and provide a detailed diagnosis along with an initial quote — completely free of charge and with no obligation to proceed.
We carefully begin the recovery process using advanced tools and cleanroom procedures.
After recovery is complete, you’ll receive a detailed file list to review so you can confirm everything important has been successfully recovered.
Once approved, we’ll securely transfer your data to a new drive and return it to you via pickup or insured shipping — ready for immediate use.
Data loss is stressful — but working with us doesn’t have to be. Watch how our team handles each recovery with care, professionalism, and precision. From diagnostics to delivery, we offer flat-rate pricing, honest communication, and proven results — all from our secure Glendale lab.
The Mail-In Data Recovery Form allows customers to start their data recovery case remotely by shipping their device directly to us. Filling out this form ensures your device is properly logged into our system and processed without delays upon arrival.
Simply complete the Mail-In Recovery Form, and we’ll send you a prepaid shipping label for your convenience. Once you receive it, securely package your device, include the completed form inside the box, and drop it off at your nearest shipping location. Our preferred carriers are FedEx and USPS.
We accept hard drives, SSDs, iPhones, USB flash drives, RAID arrays, SD cards, and other common storage media. If you’re unsure whether we can recover your specific device, feel free to contact us first for a free consultation.
Most standard data recovery cases require no upfront payment. However, certain services like iPhone component-level recovery or deleted file recovery may require a refundable deposit. Details will be provided during your initial phone consultation.
Once we receive your device, you’ll get a same-day diagnostic report (by midnight). Standard recoveries take 3–5 business days, depending on the issue. For urgent cases, we offer Expedited and Expedited Plus Services with top priority handling.
Yes! We cover all shipping costs for our mail-in data recovery service. Once you complete the Mail-In Recovery Form, we’ll provide a prepaid shipping label so you can securely send your device to us at no charge. We also cover the return shipping of your recovered data.
Yes. We use strict protocols to secure and track every device we receive. Once the recovery is complete, your data is transferred to a secure return drive and shipped back safely. We never access, share, or store your data beyond the recovery process.
We’ll notify you by phone or email as soon as your device arrives and is logged into our system. Diagnostics begin right away, and you’ll receive your evaluation report the same day before midnight.
Absolutely. Once your device is in our system, our team provides regular updates through our ticketing system. You can also reach out to us for a status update.
You can access and complete the form directly on our Mail-In Form page. Make sure to print a copy and include it in your package for fast intake and identification.
Lab Hours
Mon – Friday: 10am to 6pm
Saturday: 10am to 2pm
Lab Hours
Mon – Friday: 10am to 6pm
Saturday: 10am to 2pm
© 2025 Five Star Data Recovery Services. All rights reserved.
