**Encrypted Drives and Seagate Rosewood Models are an additional $100.00 surcharge towards the standard data recovery cost. Our engineers would need to decrypt or repair critical firmware issues before being able to recover the data.
**Drives over 8TB have an additional $200.00 surcharge towards the standard data recovery cost.
Additional Fees
Expedited Service entails our engineers to being the recovery process immediately rather than regular service which is within 2-5 business days. A non-refundable $100 is due upfront upon check-in.
Expedited Service Plus entails our engineers providing our customers with an on-the-spot diagnosis as they are checking in their drive. This service provides the fastest turnaround times as well as 24/7 non-stop monitoring and updating the customer about their case. A non-refundable $500(+) is due upfront upon check-in.
Drive Cover Open entails our engineers taking the risk of starting the case where the drive might have been opened in a location other than a Professional Clean Room lab. Opened drives have a non-refundable $100 upfront upon check-in.
Deleted/Formatted Drives – In any event, your data is deleted or you have formatted your hard drive, we will charge a non-refundable $100 fee upfront upon check-in. The charge will apply towards the total balance of the recovery.
Phone Data Recovery Fees: There is a $200.00 downpayment, paid upfront and fully refundable if the recovery is unsuccessful.
In the event where the customer doesn’t know the correct password, the phone will be given back to the customer and the customer will have to back up the data themselves. The total data recovery fee will be due in full and the downpayment is non-refundable.
In the event where the customer’s phone is disabled, the downpayment is non-refundable.
PRICING FAQS
How much does Hard Drive Data Recovery Cost?
Our Hard Drive Data Recovery fees are flat rate with no hidden fees or surprises. Our fees are $300.00, $400.00, $650.00 or $950.00, depending on the type of recovery (Logical vs Clean Room).
Our Logical Data Recovery Fees are either $300.00 or $400.00. 90% of the cases we deal with, fall under this category. Examples of issues that fall under the logical data recovery category:
- Hard drive powers on, spins, keeps spinning as usual, but does not mount on the computer.
- Hard drive shows up in Disk Utility or Disk Management, but you cannot access any of the files.
- Hard Drive mounts, you can see your files, but you keep getting an error message when you try to move the files to another drive.
- Hard Drive mounts, you can see your files and copy them to another drive, but the copying process is moving extremely slow.
- Hard Drive does not power on at all (this one is a 50/50. Sometimes the issues are electronic and still falls under our Logical Data Recovery pricing, and sometimes the issue is mechanical and falls under our Clean Room recovery pricing. We will do a free diagnosis and let you know the exact cost).
Our Clean Room Data Recovery Fees are either $650.00 or $950.00. Examples of cases that fall under the Clean Room Data Recovery category:
- Hard Drive powers on to a clicking sounds.
- Hard Drive powers on to a beeping sound.
- Hard Drive is making whirling sounds.
- Hard Drive was dropped or physical damaged and is now making unusual sounds.
If you do not see your specific issue here, please feel free to contact us and we will make sure to provide you a quote immediately and add the issue to our list.
How much does USB Data Recovery Cost?
Our USB Data Recovery fees are flat rate with no hidden fees or surprises. Our fees are $300.00 or $650.00, depending on the type of recovery (Logical vs Chip-Off).
Our Logical USB Data Recovery fee is $300.00. Examples of issues that fall under the logical data recovery category:
- USB Drive is recognized by the computer, but some of the files are missing
- USB Drive is recognized by the computer, but you accidentally deleted some files and need them recovered
- USB Drive is recognized by the computer, but you’re having problems copying the files off from the drive.
- USB Drive is recognized by the computer (disk utility or disk management) with the correct storage capacity, but it does not mount.
Our Chip-Off USB Data Recovery fee is $650.00. Examples of issues that fall under the “Chip-Off” Data Recovery Category:
- USB Drive is not recognized by the computer whatsoever (not by disk utility or disk management).
- USB Drive is recognized by the computer, but with an incorrect storage capacity.
- USB Drive is recognized by the computer, but every single file is damaged (not a single working file).
If you don’t see your specific issue here, please feel free to contact us and we will make sure to provide you a quote immediately and add the issue to our list.
Do I pay a fee for the service if the Data is not recoverable?
The only cases that will have an upfront non-refundable fee are cases where the hard drive cover has been opened by someone other than us (just to clarify, we are referring to the actual drive’s cover, where the platters are, not the enclosure of the hard drive). The only reason we charge this fee is to cover the extra time our engineers have to spend on these cases to figure out what was done to the drive before it got to our lab. These cases are always more challenging and time consuming.
Are there any upfront fees for Data Recovery Services?
The only upfront fees that could apply are “Expedited Service” or “Drive Cover Opened” fees. Our Expedited Service is optional and offered to those who need to have their data recovery as soon as possible without any delays. The “Drive Cover Opened” fee applies to any drive that has been opened by someone other than the Engineers here at Five Star Data Recovery (just to clarify, we are referring to the actual drives cover, where the platters are, not the enclosure of the hard drive).
I really need my data recovered, but I can’t afford it. Do you offer Payment Plans for Data Recovery?
These payment plans are customized for each and every customer depending on their situation. So please do not hesitate to let us know how we can best help you.
Once the terms are clear and we come to an agreement, we will start working on your case immediately. Once the data is recovered we will send you a report of the recovery or you can come in to review the results. If approved, we will transfer the recovered data to your new drive and store it for you safely at our facility until the terms of the payment plan are fulfilled.
I need my Data Recovered immediately, do you have an Expedited Service. If so, how much does it cost and how long will the process take with this service?
Our Expedited Data Recovery Service entails our Engineers start working on your case within 1-2 hours and the entire recovery process will be handled without any delays. It’s impossible to say how long the recovery will take, as every case is different, but we can assure you that there won’t be any delays at all. Once we diagnose the drive, we will contact you within 1-2 hours and let you know how long we believe the process will take.
How much does RAID Data Recovery cost?
Example A. You have a RAID 5 with 4 Hard Drives and each drive is 2TB, your total recovery fee would be $1,200.00. How this is broken down:
Drive 1 – $300.00 Flat Rate
Drive 2 – $300.00 Flat Rate
Drive 3 – $300.00 Flat Rate
Drive 4 – $300.00 Flat Rate
Total Recovery Fee – $1,200.00
Example B. You have a RAID 5 with 4 Hard Drives and each drive is 6TB, your total recovery fee would be $1,600.00. How this is broken down:
Drive 1 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB)
Drive 2 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB)
Drive 3 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB)
Drive 4 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB)
Total Recovery Fee – $1,600.00
Example C. You have a RAID 0 with 4 Hard Drives, Each Drive is 6TB, and one drive has bad read/write heads (clicking sounds). Your total recovery fee would be $2,150.00. Here is how its broken down.
Drive 1 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB)
Drive 2 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB)
Drive 3 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB)
Drive 4 – $950.00 Flat Rate Clean Room Data Recovery Fee
Total Recovery Fee – $2,150.00