Is your Toshiba external hard drive not working? You’re not alone. Toshiba drives are commonly used for storing important files, backup data, and media collections. But like all storage devices, they can fail. When that happens, it’s not just the device that’s at risk—it’s everything stored on it.
At Five Star Data Recovery, we offer specialized Toshiba data recovery services for customers dealing with failed drives, deleted files, and physical damage. Whether your Toshiba HDD stopped spinning, won’t connect, or shows up blank, we have the tools and expertise to recover your data safely.
Toshiba drives are durable, but they’re not immune to problems. Some of the most common reasons a Toshiba external hard drive is not working include:
If you notice any of the following issues, it’s time to consider professional help:
Many users try DIY methods to fix Toshiba external drives using free recovery software or YouTube tutorials. But if your drive is physically damaged or not detected at all, using these tools could permanently overwrite or destroy recoverable data.
Avoid these risky steps:
We take every case seriously and follow a step-by-step recovery plan:
We service all major Toshiba HDD and SSD models, including:
If your Toshiba hard disk was dropped or suffered impact, recovery often requires cleanroom work. Our technicians can:
Physically damaged drives should never be powered on repeatedly. Doing so increases the risk of scratching platters or further degrading the drive.
One of the most common questions we receive is whether we can recover specific file types. The good news is yes—we support virtually every common file type stored on Toshiba drives, including:
Whether you’re a photographer, business owner, or student, we can help recover everything from lost data to entire project folders.
There are a few safe steps you can try if your Toshiba drive stops working:
If none of these work—or if you hear noises—stop immediately. Attempting too much on your own could overwrite or damage your data permanently.
There are a few safe steps you can try if your Toshiba drive stops working:
If none of these work—or if you hear noises—stop immediately. Attempting too much on your own could overwrite or damage your data permanently.
The moment your Toshiba external hard drive is not working, every action you take can influence the outcome. Continuing to power the device on, scan it, or reformat it can make recovery harder—or impossible.
By contacting us early, we have the highest chance to recover your data fully. This is especially true in cases involving:
Act fast, and you give your data the best chance of survival.
“My Toshiba external hard drive stopped spinning and wasn’t being detected by my computer at all. I contacted Five Star Data Recovery and spoke with Elen, who guided me through the entire process. They were able to recover 100% of my files, including irreplaceable family photos. Their communication and professionalism were outstanding.”
Mark S.
San Diego, CA
“I had over 2TB of business files on my Toshiba drive that suddenly failed. The drive wasn’t making any noise but simply wouldn’t show up on my PC. Five Star Data Recovery diagnosed the issue quickly and recovered nearly 98% of my data. They were honest, fast, and the flat-rate pricing made the whole process stress-free.”
Rachel K.
Portland, OR
“My Toshiba laptop crashed and wouldn’t boot, leaving me locked out of all my work files. Alex handled my recovery and explained every step they were taking. Within a few days, I had all my documents and client data back. Highly recommend Five Star if you’re dealing with a Toshiba data loss situation.”
Anthony L.
Glendale, CA
Although we’re based in Los Angeles, we serve clients across the U.S. We provide free round-trip shipping for Toshiba drive recovery cases.
Simply start a case online, print the prepaid shipping label, and send your storage device to our lab. Once your case is complete, your lost data is returned securely.
Don’t let data loss from a broken Toshiba HDD derail your work or memories. Whether your Toshiba external hard drive is not working, or you’ve suffered file corruption or deletion, we can help.
Contact Five Star Data Recovery today and let our experts recover your data—quickly, safely, and professionally.
Data loss is stressful — but working with us doesn’t have to be. Watch how our team handles each recovery with care, professionalism, and precision. From diagnostics to delivery, we offer flat-rate pricing, honest communication, and proven results — all from our secure Glendale lab.
Yes! We offer free round-trip nationwide shipping. Just fill out our mail-in form, and we’ll send you a prepaid shipping label to get your Toshiba drive safely to our lab — no matter where you’re located.
Yes. In addition to HDDs, we provide Toshiba SSD data recovery services, including recovery from NVMe and SATA-based solid-state drives. Our team handles both logical and physical SSD failures.
Yes. We support macOS, Windows, and Linux file systems across all Toshiba HDD and SSD models.
Yes. If your Toshiba drive is physically damaged (e.g., dropped, making clicking sounds, or not spinning), our lab is equipped with a Class 100 Cleanroom to safely perform mechanical repairs and recover your data.
Absolutely. A Toshiba external hard drive not showing up may be due to logical errors, firmware corruption, or a bad USB port. Our diagnostic process will pinpoint the issue and determine the best recovery method.
Lab Hours
Mon – Friday: 10am to 6pm
Saturday: 10am to 2pm
Lab Hours
Mon – Friday: 10am to 6pm
Saturday: 10am to 2pm
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