1731 S Brand Blvd. Glendale, CA 91204
Hard Drive Recovery

Need help locating lost files on your failed hard drive?
We’re happy to help!

Did you know the lifespan for solid-state drives (SSDs) is 12 years or longer? Recent technological advancements allow us 9 extra years to store all of the vital information necessary to run successful businesses. Unfortunately, even though SSDs last that much longer than hard disk drives (HDD), they are still prone to failure.  There’s nothing worse than losing all of your important files, especially as a content creator or production company.

However, not all hard drive failures are life and death. Many flash drives, internal hard drives, and external hard drives are easily repaired at a hard drive recovery center.


reliability and security

When hiring a data recovery center to perform data recovery services, be certain that the company never uses software to scan the drive to recover data. At FiveStar Data Recovery, we use a PC-3000 by Ace Laboratory. This massive piece of equipment lets us manipulate the ways the drive works to image it safely. It also provides tons of other features and functions that aren’t offered with recovery programs downloaded from the internet.

On the clerical side of things, a good agency handles your data with confidence and works to gain your trust. They are honest with you every step of the way from the initial consultation to product delivery.

Certified ISO Cleanroom

It’s also important to make certain that the company you hire has a Certified ISO Cleanroom. This is essential, as sensitive equipment risks being permanently damaged when exposed to contaminants.

no data, no charge policy

No data, no charge policy that protects you from paying in the event the recovery isn’t successful.

free evaluation

A great data recovery center, like us, provides a free phone consultation to get an estimate and go over the probability of a successful recovery.

multiple turnaround time options

Another sign of a good center is multiple turnaround time options. Sometimes you won’t need the device for a week or so and have the time to wait. Others, you needed it back yesterday.  With us, our expedited service aims for 24-hour turnaround times, so that you can get back to business as quickly as possible.


We have a careful and safe approach to every data recovery case we accept. With data recovery professionals working on your hard drive, we do not need software to scan your device. Here is a look into our effective method:

Initial Consultation

How did your hard drive fail? How is it responding now? What happened to the drive that made you reach out to us? Any malware or a mechanical failure may result in lost data on your storage device if we proceed without all the important information about your case.

Technical Evaluation

We will connect your drive to our equipment to determine the best approach for your unique case and restore the data.

Recovering Your Files

If we determine that your drive does not have mechanical issues, we will proceed to working with the drive’s firmware and repairing programming issues. Once we discover mechanical issues in your drive, we will open your drive in our Clean Room and inspect the drive for physical damage.

Drive Cloning

We find a compatible donor part and clone your device safely. Once your device is successfully recovered, we deliver your data!

Hard Drive Failures

Common Drive Failures


Correctly identifying the source of the problem lessens the risk of inflicting more damage to your device. Before performing any DIY data recovery, study up on these eight common hard drive failures and how to remedy them.

Software data loss is one of the many types of drive failure. It’s most often caused by poorly written apps and human error— like prematurely emptying the Recycle Bin. Your best bet in this situation is to run a hard drive data recovery software or take it to an expert.

Data CorruptionAnother common failure is data corruption. Data corruption occurs when programmers make an error or the program (or drive) is unexpectedly closed or ejected. Signs of data corruption include pop-up messages that read “file not found” or “file unavailable” when attempting to access the file.  When your device falls prey to failures like this, the corrupted files may not be recoverable. However, you might be able to repair them with manual HDD recovery fixes like the CHKDSK utility for Windows or drive reinstallation.

While malware infections are less common today than they were 20 years ago, they still happen quite often.  When malicious software is downloaded, it installs a virus. This virus is designed to eat all of the data on your drive. Often, data that is corrupted by malware is impossible to recover, but you might have some luck with recovery software.  Another variant of malware is what’s known as ransomware. Ransomware is insidious software that encrypts your data and holds it for ransom. To recover your data, either pay the fee or take it to an expert.  One of the best ways to protect you, your data, and your computer’s operating system from malware is to install antivirus software. If you’ve recently been a victim of an attack like this, it’s wise to look into your options to prevent them in the future.

When your drive is plugged in to your computer but isn’t accessible, your file system may be damaged. Failing file systems are either localized to the boot sector or generalized to the entire disk.  You’ll likely be alerted that your hard drive is inaccessible by your operating system via a pop-up message. To resolve issues like this, it’s best to either bring the device in for servicing or use data recovery tools that specifically resolve failures like this.

Drops, spills, natural disasters, and other mishaps happen all the time. When a hard drive sustains physical damage, an array of potential problems arise. In rare instances, the drive may start beeping or clicking. This occurs when an internal block prevents the head of the drive from returning to its home position.  Other times, the drive may stop spinning entirely. This is typically caused by a voltage spike that blew your diodes.  Regardless of what caused the damage, DIY repairs of this type rarely see results. It’s best to bring the device to your local repair shop for services.


western digital






Recovering data from hard drives doesn’t always require an expert, but in most cases, it’s best to use them anyway. Commercial data recovery software programs and tools scan your device for issues and data to provide you with the files you’re looking for. Before using any recovery software or tools, make sure that it won’t further damage your device.

When you run recovery programs on a device that has mechanical issues, the device is subject to sustaining even more damage. For example, say there’s a scratch on the top platter of your drive. By running a recovery program, you force the device to come into contact with that scratch repeatedly. This causes that small scratch from before to grow into a massive spiral that takes up the entirety of the platter and renders your device completely unreadable. Because mechanical errors are almost impossible to diagnose without a technician, it really is best to bring your drive to professionals when it starts to act up.



Kip K.
0.0 rating
May 15, 2019
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Taylor L.
0.0 rating
May 15, 2019
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!


Why do hard disk drives fail?

Top reasons for hard drive failure include power surge issues, water damage, firmware corruption, hardware failure, human error, unforeseen accidents, and excessive heat.

How much does hard drive recovery cost?

Expect a price range between $300 and $950. Hard drive data recovery rates depend on the type of recovery you need. You can get a free diagnosis for your device to help you know the exact issue and what recovery measures you need.

Can I recover specific files only?

Our data recovery process includes a review and approval stage of the recovered data. You can choose to receive the recovered data you want.

Will data recovery affect my hard drive warranty?

Hard drive warranty only covers the cost of a replacement, not the data recovery.

What happens if your recovery process retrieves only some files?

You will only pay for the files that a data recovery specialist restores.

Can I use hard drive recovery software by myself?

We advise against commercial hard drive recovery software. We have seen many cases where hard drives become unrecoverable after people attempt to recover files on their own. While you can purchase such products on your own, nothing compares to real professionals in retrieving files.