Absolutely not. Five Star Data Recovery will never, ever charge you a penny if the data is not recoverable OR if you are not happy with the recovery results. We stand by our name and want to make sure you receive nothing but Five Star service. Regardless of how much time, effort or money we spend on your case, you will never pay a penny until you approve the recovery results.

The only cases that will have an upfront non-refundable fee are cases where the hard drive cover has been opened by someone other than us (just to clarify, we are referring to the actual drive’s cover, where the platters are, not the enclosure of the hard drive). The only reason we charge this fee is to cover the extra time our engineers have to spend on these cases to figure out what was done to the drive before it got to our lab. These cases are always more challenging and time-consuming.