FAQs Archive - Five Star Data Recovery

Q: Do you offer any discounts for military or veterans?

Yes, of course. How could we not? We are very thankful to all of our Veterans and active military personnel for your service to us and our country. We offer a $20.00 discount to all of our men and women in service.

Q: Do you offer any student discounts?

Yes, of course. We offer a $20.00 student discount to all active students. Simply provide proof of current enrollment and we will apply the discount to your bill.

Q: How much does RAID data recovery cost?

Our RAID Data Recovery prices are flat-rate per drive. We don’t charge any premiums to rebuild the RAID in order to recover the data. Our flat rate Data Recovery fees are the same as our single drive Data Recovery prices, $300.00 or $400.00 per drive, depending on the size of the drive. If any of the drives have mechanical issues, then the fee for that drive will be $650.00 or $950.00 (this is not very common for RAID systems, especially for RAIDs that are set up as a RAID 5). Example A. You have a RAID 5 with 4 Hard Drives and each drive is 2TB, your total recovery fee would be $1,200.00. How this is broken down: Drive 1 – $300.00 Flat Rate Drive 2 – $300.00 Flat Rate Drive 3 – $300.00 Flat Rate Drive 4 – $300.00 Flat Rate Total Recovery Fee – $1,200.00 Example B. You have a RAID 5 with 4 Hard Drives and each drive is 6TB, your total recovery fee would be $1,600.00. How this is broken down: Drive 1 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB) Drive 2 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB) Drive 3 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB) Drive 4 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB) Total Recovery Fee – $1,600.00 Example C. You have a RAID 0 with 4 Hard Drives, Each Drive is 6TB, and one drive has bad read/write heads (clicking sounds). Your total recovery fee would be $2,150.00. Here is how its broken down. Drive 1 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB) Drive 2 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB) Drive 3 – $400.00 Flat Rate ($300.00 + $100.00 Surcharge for Drives Larger than 2TB) Drive 4 – $950.00 Flat Rate Clean Room Data Recovery Fee Total Recovery Fee – $2,150.00

Q: I need my data recovery, but can't afford it. Do you offer payment plans for data recovery?

Yes of course. Please contact us here or feel free to give us a call and we will do our best to be as helpful as possible. We understand that Data Recovery is not something that most people expect and the entire situation can catch us completely off guard financially. We offer flexible Data Recovery Payment Plan options to help you get your data recovered safely. These payment plans are customized for each and every customer depending on their situation. So please do not hesitate to let us know how we can best help you. Once the terms are clear and we come to an agreement, we will start working on your case immediately. Once the data is recovered we will send you a report of the recovery or you can come in to review the results. If approved, we will transfer the recovered data to your new drive and store it for you safely at our facility until the terms of the payment plan are fulfilled.

Q: Are there any upfront fees for data recovery services?

At Five Star Data Recovery, we won’t charge you a penny until the data is recovered and you are satisfied with the results. The only upfront fees that could apply are “Expedited Service” or “Drive Cover Opened” fees. Our Expedited Service is optional and offered to those who need to have their data recovery as soon as possible without any delays. The “Drive Cover Opened” fee applies to any drive that has been opened by someone other than the Engineers here at Five Star Data Recovery (just to clarify, we are referring to the actual drive cover, where the platters are, not the enclosure of the hard drive).

Q: How much does usb data recovery cost?

Our USB Data Recovery fees are flat rate with no hidden fees or surprises. Our fees are $300.00 or $650.00, depending on the type of recovery (Logical vs Chip-Off). Our Logical USB Data Recovery fee is $300.00. Examples of issues that fall under the logical data recovery category: USB Drive is recognized by the computer, but some of the files are missing USB Drive is recognized by the computer, but you accidentally deleted some files and need them recovered USB Drive is recognized by the computer, but you’re having problems copying the files off from the drive. USB Drive is recognized by the computer (disk utility or disk management) with the correct storage capacity, but it does not mount. Our Chip-Off USB Data Recovery fee is $650.00. Examples of issues that fall under the “Chip-Off” Data Recovery Category: USB Drive is not recognized by the computer whatsoever (not by disk utility or disk management). USB Drive is recognized by the computer, but with an incorrect storage capacity. USB Drive is recognized by the computer, but every single file is damaged (not a single working file). If you don’t see your specific issue here, please feel free to contact us and we will make sure to provide you a quote immediately and add the issue to our list.

Q: How much does hard drive data recovery cost?

Our Hard Drive Data Recovery fees are flat rate with no hidden fees or surprises. Our fees are $300.00, $400.00, $650.00, or $950.00, depending on the type of recovery (Logical vs Clean Room). Our Logical Data Recovery Fees are either $300.00 or $400.00. 90% of the cases we deal with, fall under this category. Examples of issues that fall under the logical data recovery category: Hard drive powers on, spins, keeps spinning as usual, but does not mount on the computer. Hard drive shows up in Disk Utility or Disk Management, but you cannot access any of the files. Hard Drive mounts, you can see your files, but you keep getting an error message when you try to move the files to another drive. Hard Drive mounts, you can see your files and copy them to another drive, but the copying process is moving extremely slow. Hard Drive does not power on at all (this one is a 50/50. Sometimes the issues are electronic and still falls under our Logical Data Recovery pricing, and sometimes the issue is mechanical and falls under our Clean Room recovery pricing. We will do a free diagnosis and let you know the exact cost). Our Clean Room Data Recovery Fees are either $650.00 or $950.00. Examples of cases that fall under the Clean Room Data Recovery category: Hard Drive powers on to a clicking sounds. Hard Drive powers on to a beeping sound. Hard Drive is making whirling sounds. Hard Drive was dropped or physically damaged and is now making unusual sounds. If you do not see your specific issue here, please feel free to contact us and we will make sure to provide you a quote immediately and add the issue to our list.