Data Recovery Issue:
The customer checked in an older Seagate 1TB drive that was in storage for a very long time. When the drive is connected, it makes a constant clicking sound.
The drive cover was unfortunately opened and not in a clean room.
Data Recovery Update:
The condition of the drive is extremely horrible. All 4 platter surfaces are scratched. don’t have enough history on the drive to know why and how this happened, but it looks like the drive was definitely powered on for a long time while it was actually clicking .
Clean Room Data Recovery Cost:
There was a $100.00 fee for the drive cover being opened. Still in the diagnosis process.
WHERE TO FIND US?
Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!