Platinum Plus Services

Western Digital Data Recovery (WD10EACS-00D6B1)


Western Digital Data Recovery (WD10EACS-00D6B1) Service:

Customer’s Western Digital My Book (WD10EACS-00D6B1) was not responding after mounting the drive to their computer. The drive was not dropped and is not making any sounds. Good sign so far. Let’s see what’s going on!

Contact our Engineers!

If you are experiencing a similar issue with your Western [...] Continue Reading

Seagate Data Recovery (ST250DM000)


Seagate Data Recovery (ST250DM000) Service:

Just got in a Seagate (ST250DM000) from a PC Tower. The customer’s drive was no longer showing files. The computer was giving an error message when booting. Time to recover the customer’s data!

If your drive is not responding or is giving you error messages, then stop what you are [...] Continue Reading

Seagate Slim Data Recovery (ST2000LM007)


Seagate Slim Data Recovery (ST2000LM007) Service:

Working on a Seagate Slim (ST2000LM007) where the customer dropped the drive and suddenly the files weren’t showing up. The drive was making clicking sounds. We will attempt to recover the data in our Clean Room!
Make sure to bring your drive in to a Data Recovery professional [...] Continue Reading

Hitachi Data Recovery (HDS724040ALE640)


Hitachi Data Recovery (HDS724040ALE640) Service:

Hitachi 4TB drive came in with clicking heads. Donor part was readily available and we were able to get a 98.5% image of the customer’s drive. Recovery took less than 48 hours.

If you have a failed Hitachi hard drive, then stop what you are doing and bring it for a [...] Continue Reading

Lacie Data Recovery (ST1000LM0024)


Lacie Data Recovery (ST1000LM0024) Service:

Recovered 100% from a Lacie (ST1000LM0024) 1TB where the drive was beeping when the customer tried mounting the drive. The reason why their drive was beeping is called “stiction” where the read/write heads were crashed onto the platters, not allowing the platters to spin, creating a beeping sound. We [...] Continue Reading

Western Digital Data Recovery (WD5000AAKX-60U6AA0)


Western Digital Data Recovery (WD5000AAKX-60U6AA0) Service: 

Data Recovery from a Western Digital (WD5000AAKX-60U6AA0) 3.5″ Sata Drive. The drive was showing up in disk management but the partition with user data wouldn’t show up. We diagnosed the drive and found the issue to be a firmware corruption along with media damage. Recovery still in progress.

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Western Digital Data Recovery (WD20NMVW-11EDZS6)


Western Digital Data Recovery (WD20NMVW-11EDZS6) Service:

Working on a Western Digital My Passport Ultra (WD20NMVW-11EDZS6) where the customer was experiencing beeping sounds after it took a drop on a hardwood floor. The drive was not mounting as well. The issue was stiction where the heads were clashed onto the platters.

Data Recovery Status:

After [...] Continue Reading

Solid State Drive Data Recovery


Solid State Data Recovery Service:

Just got in a Samsung 850 EVO 500GB Solid State Drive (SSD). Yes these drives fail as well. The customer’s computer stopped recognizing the drive. Let’s see what’s going on and see if we can recover the data! Good thing the customer dropped off their Western Digital My Passport to avoid [...] Continue Reading

Toshiba Data Recovery


Toshiba Data Recovery Service:

Worked on a Toshiba drive that stopped mounting because of a corrupt file system. Luckily, our data recovery engineers recovered 100% of the customer’s data. Excited to let the customer know! If you have a similar issue, then stop what you are doing and immediately bring in your drive for a [...] Continue Reading

Western Digital My Passport Ultra Data Recovery


Western Digital My Passport Ultra Data Recovery Service:

Working on a Western Digital My Passport Ultra 2TB this morning. The customer was in the process of transferring his data and suddenly his drive slowed down during the transfer. Sounds like the main issue is a common issue known as the “Western Digital Busy Bug”. The [...] Continue Reading