Platinum Plus Services

Seagate Data Recovery (ST2000DM001)


Seagate Data Recovery (ST2000DM001) Service:

Hope everyone is enjoying their Tuesday! Today we got in a Seagate 2TB (ST2000DM001) where the customer mentioned that the drive is clicking due to a fall. Ouch! Time to open the drive in our Clean Room! If you dropped your hard drive, then do not attempt to repair your [...] Continue Reading

Western Digital Data Recovery (WMAY01965941)


Western Digital Data Recovery (WMAY01965941) Service:

Just got in a Western Digital Caviar Black drive 1.5TB (WMAY01965941) where the drive no longer is powering on. They did not experience a power outage and was never dropped. We will do a full diagnosis and see what the issue and is! Luckily, the customer did not attempt [...] Continue Reading

Lacie Clean Room Data Recovery


Lacie Hard Drive in our Clean Room:

Not so good news for our customer this morning. A clear case of severe platter damage on a Lacie 2TB drive where the data unfortunately is unrecoverable. We don’t know what the bottom platters look like, but all the shrapnel that was created in the drive would make [...] Continue Reading

Western Digital Data Recovery (WD5000AAKX-753CA1)


Western Digital Data Recovery (WD5000AAKX-753CA1) Service:

The customer’s desktop crashed and couldn’t access their data. They brought the Western Digital (WD5000AAKX-753CA1) in for a diagnosis and we discovered the drive was making very unusual sounds. After opening the drive in our Clean Room, we found traces of shrapnel on the top platter. The shrapnel from [...] Continue Reading

Seagate Data Recovery (ST31000524AS)


Seagate Data Recovery (ST31000524AS) Service:

Our data recovery engineers opened a Seagate (ST31000524AS) 1TB in our Clean Room and the results were not so good. The top visible platter had heavy media damage. There is a good amount of shrapnel that has spread throughout the entire drive and it would overall be a challenging [...] Continue Reading

Western Digital Data Recovery (WD5000BMVV-11GNWS0)


Western Digital Data Recovery (WD5000BMVV-11GNWS0) Service:

Opened a Western Digital (WD5000BMVV-11GNWS0) 500GB in our Clean Room. Our head engineer Vahan didn’t see any noticeable scratches on the top platter. He then removed the read/write heads from the drive and unfortunately discovered that one of the heads were physically damaged. Time to find a compatible donor [...] Continue Reading

Western Digital Data Recovery (WD10EADS-22M2B0)


Western Digital Data Recovery (WD10EADS-22M2B0) Service:

Worked on a Western Digital WD10EADS-22M2B0 1TB where the customer witnessed the drive making clicking sounds and decided to open his own drive and move the read/write heads. Oh no! Never attempt to repair your drive at home. You need to leave it to the professionals.

We inspected the [...] Continue Reading

Western Digital 1TB Data Recovery


Western Digital 1TB Data Recovery Service:

Working on a Western Digital 1TB where the customer said the drive wasn’t dropped or making clicking sounds. So after a full diagnosis, we discovered that the drive had visible platter damage on the top platter. We removed the read/write heads from the drive and inspected them under [...] Continue Reading

RAID Data Recovery


Clean Room – RAID Data Recovery

In our clean room today, we’re working on a RAID where the drive suddenly stopped working. After opening the drive, we discovered traces of shrapnel in the drive. This is an indication that the read/write heads scrapped the discs, causing serious damage. We will continue to inspect the other [...] Continue Reading

How to Repair External Hard Drive after it was Dropped


Before getting more in depth about how to fix an external hard drive after it was dropped, the first thing to do is STOP trying to power on the drive as this will only cause more damage to the platters making a Professional Data Recovery more challenging if not impossible.

Dropped your External Hard Drive? [...] Continue Reading