1731 S Brand Blvd. Glendale, CA 91204

Western Digital My Passport Clicking

Data Recovery Issue

Customer was referred to us by a local computer repair shop. The hard drive had been dropped and once powered on, was making a clicking sound. We will diagnose the issue with the hard drive to determine the chances of recovery.

Initial Diagnosis

We opened the hard drive cover in our clean room and it was clear that the heads had been damaged from the drop (please see photos). In fact, one of the heads was badly mangled and most probably caused some platter damage.

We will look for a donor drive, replace the heads in our clean room and also attempt to recover the data.

Repair Update

We had the donor drive needed in our in house donor drive library. Nevertheless, the heads were replaced the same day. We retrieved 94% recovery. Unfortunately, we weren’t able to recover a 100% of the data due to the media damage caused by the damaged heads going over the platter.

Data Recovery Cost

Nonetheless, the recovery ended up costing the customer only $950.00, our Flat Rate Clean Room Data Recovery fee. This was a fraction of what the customer was quoted by other companies. The case was closed within 3 days of the drive being dropped off.

Western Digital My Passport Clicking


Working with Five Star Data Recovery was a great experience. It’s never a fun day when you find that your data is in trouble…but the team at Five Star was very quick to answer questions on a weekend after hrs and then promptly got to work as soon as we dropped off our corrupt CFast card. The whole process was very clear, they communicated often and in detail and in the end were 100% successful in recovering everything we needed. Our footage was saved and it was top notch service along the way. The final invoice was exactly what he quoted at the beginning with no surprise costs. I 100% recommend Vahan and his team.
Justin C.
I am so thankful that they have 24/7 support on the phone. I just recently called after my hard drive fell onto carpet. They had all the answers and knew exactly what they were talking about. I would recommend them for hard drive support!
Taylor L.
Can’t say enough good things about Five Star Data Recovery. Took my drive in and had the data back within 24 hours. I was even able to recover the “damaged” files, so pretty much a total recovery of 20 years worth of data. Yeah, yeah, I should have backed up my drive, but I’m just glad that Vahan and the Five Star team were able to get me back in business!
Kip K.

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